Delivering consistently high quality customer service is the foundation to any successful business, but what does it mean?
Everyone needs to be on the same page! To start with, you need to analyse your current successes and challenges in delivering customer service. What are your customers saying? What are their pain points? Once you understand this you can work with your staff to look for the solutions.
Our workshops will visit the fundamentals of positive customer service experience:
- Valuing internal and external customers
- Listening and communication skills
- Positive first impressions
- Empathy and transparency
Regardless of the size of business, common ground must be established if consistently high-quality customer service experiences are to be achieved. Most importantly, you will want to measure the impact of this training, so we also look to tie in quality assurance measures which can be agreed and results fed back to inform next steps in the training journey.
We can support your design of a customer service charter and work with your whole team to develop their skills and understanding of this essential aspect of business success. Leading and managing the customer service experience is not without its challenges, so part of this process can focus on supervisors and managers to ensure they feel equipped for this role. Mentoring programmes and stand-alone training are also available.
The training needs to fit with your business model so we will work with you to design sessions which suit your timescales. These can be a ‘one-off’ day workshop or a series of sessions which allow for time to practice the skills learned.