As customer experience (CX) and virtual reality (VR) specialists, we are here to support your business to create and deliver unique and high quality experiences for your customers. We have a simple four-step approach with each step available as an individual service or as a combination which best suits your business requirements.
Our support can be provided as a one-off engagement or as part of an ongoing relationship where we seek to build in quality assured feedback from your customers. The continual review and development of your customer and virtual experiences helps ensure your business remains ahead of its competitors.

   Customer journey mapping
Following discussions to understand your exact requirements, we will deliver a workshop or series of workshops to help map out your customer journey.

Support is available from an initial two hour consultation to development of a full customer charter for your organisation.

Discover

What is a customer journey map?

How do we help create a customer journey map?

Why do I need a customer journey map?

   Accessibility
We will arrange a convenient time to visit your location to gather the essential access information that your business should be using.
On-site time can vary from 1 hour to one or several days, depending on project size. We will work with you to minimise any disruption to your business.

 

   Virtual tours
Our tours will be designed around your requirements, whether providing a helpful journey map for your customers, an immersive marketing tool to showcase your location or unique VR experience.

The length of the virtual tour production process will mainly depend on the size of the tour and any bespoke design elements required to create the tour experience.

 

   Customer service training
There is no better marketing than word of mouth and great customer service can help you deliver experiences that people will be talking about for all the right reasons.

We will work with your team to help identify and resolve any service challenges and provide staff with the confidence and skills to look after your customers.

 

The OOVIRT mission

Customer journey mapping

Accessibility

Virtual tours

Customer service training

Our portfolio

I’m ready to find out more!