Fancy a drink after work or drinks on a Saturday afternoon? It’s something we just do without really thinking about, but for wheelchair users or others with mobility issues a lot of planning can go into just having one drink with family and friends. A lot of older pubs have not been built to be inclusive, so it is hard to sometimes become accessible. Our Marketing Manager Claire recently completed the Ferry 15 pub crawl in Broughty Ferry, an area of OOVIRT’s home town of Dundee, to test out the accessibility for all the pubs.
Now full disclosure, she did not visit all 15 pubs in one day. Herself, family and friends went out 4 days over a year to see where she could get into. They had great fun visiting all the pubs and were really surprised with the results.
Claire frequently visited the pubs in Broughty Ferry before she conducted her accessibility pub crawl, however she only had a few favourites that she went to because she knew they were definitely accessible. As mentioned above a lot of pubs are in older buildings, and this is no different in Broughty Ferry. It is a fisherman town, so a lot of the pubs are small inside and mostly all have a step to get inside. Due to this Claire thought she would not be able to access a lot of them, however she was pleasantly amazed that owners had thought about ramps to be inclusive to all customers.
The one accessibility problem that was apparent in most pubs, was that there wasn’t an accessible toilet. This is due to the small size of the pubs. Usually you wouldn’t know this until you were inside which can be frustrating, however Doc Ferry’s had a sign at the entrance outside to let customers know.
By the end of the accessibility pub crawl Claire was able to get into all of the pubs in Broughty Ferry. 12 out of 15 pubs had level access to enter and as mentioned the other 3 pubs purchased ramps to allow easy access. All customers’ requirements are different, and most wheelchairs are different sizes, so what works for one person might not work for others. This is why an access guide and virtual tour would be a great feature for any business, including pubs to allow people to judge for themselves if they would be able to visit or not.
You can find out more about how to maximise your customer experience and be fully inclusive by getting in touch with the OOVIRT team. Claire is looking forward to testing out more of the pubs in central Dundee next! Stay tuned to see how they fare.