Today we commenced the first of two training workshops to deliver customer service training to the (soon to be open) V&A Dundee team. As with all training sessions delivered to our clients, we have sought to make the sessions as bespoke and interactive as possible.
This ensures that the staff learn not only the best practices and techniques to deliver great service, but that they learn with direct and practical applications being created during the training.
As with any new business opening, there can always be challenges and unforeseen issues. These can only be tackled through ensuring a feedback loop is implemented where the customer is at the centre of every experience delivered. This is something we seek to support clients in the development of and offer ongoing support to ensure continuous improvement and quality assurance.
There can always be some nerves too when first opening and the skills learned in the workshops help staff to have the confidence to handle these challenges and learn from each customer interaction so they can continually improve on the service they deliver.
The OOVIRT team look forward to the next session and the exciting opening night prior to seeing the V&A team welcome their first visitors to the museum on the 15th September 2018.
Will you be visiting? Let us know how the team performed and we can help shape future training & development.
If you have any training or operational challenges then please get in touch.